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Forum Discussion
bauss
8 years agoExplorer | Level 4
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac. I get this when I check the status in menu bar I've cleared cache, fixed permissions, and run check disk...
- 7 years ago
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
SJFarrell
Explorer | Level 4
I'm having the same issue. I've taken to storing Logic sessions in my dropbox after I've had a few external harddrives fail on me as an added precaution and backup measure. Just recently it seems every so often dropbox will just choose a file stored within a session and not want to sync it. I get that this may be a software lock on the file, but this has NEVER happened to me up until recently (it probably started happening about the time I updated to High Sierra). A fix would be great.
SJFarrell
8 years agoExplorer | Level 4
Interestingly enough, I've tried a couple of experiments. All of these I've done on a clean reboot, so theres no software locking the files or writing to them or using them.
1) Renaming the file does NOT fix the problem, dropbox immediately says it can't sync the new file name. This rules out any invalid character concerns.
2) Moving the file out of the dropbox, and then moving it back in, does NOT fix the problem. Dropbox immediately refuses to sync the file.
3) Trying to upload to the folder its residing in via the web version of Dropbox DOES work. This leads me to believe that its not a problem with the file itself, as dropbox handles it fine.
I would guess its dropbox caching a file descriptor that says the file is locked or is in use, and then failing to update or clear this information and therefore just refusing to sync the file.
- Chris_J8 years agoSuper User
Thanks for reporting here, can you submit a Support Ticket?
There seems to be something the Dropbox team needs to see here.
Submit a ticket https://www.dropbox.com/support
Check or update Ticket via https://www.dropbox.com/support?ref=dropboxsupport
Please be patient and it will take some time and please include this Thread url as it contains useful info. And Good Luck
- bauss8 years agoExplorer | Level 4
Just did.. thanks!
- sweetsound20018 years agoExplorer | Level 4
Having the same exact issue, and all the files that won't sync came from Logic Studio X (High Sierra). The same exact files and folders synced just fine, without any errors whatsoever from my Sierra computer, so this is most definitely a High Sierra Dropbox app issue.
- clegs7 years agoNew member | Level 2
I am having the same problem of Dropbox not syncing at least half of my songs/audio files (and it follows the alphabetical order that the files are sorted in a folder/path Cakewalk Projects>Audio, then the individual audio files (wave) by the song names . These files were recorded with Cakewalk Sonar (a recording program similar to Logic). Total files in the file dragged into the Dropbox PC folder is about 4 GB. There is no error message, etc.; it just completes the sync, but stops too early and doesn't complete the transfer. I tried a number of times and can't find anything I'm doing different than my usual DBox procedures. Any suggestions? I've been with Dropbox for years, but just started using it for audio backup. Unfortunately, this is a deal killer if I can get this to work and I will have to go to another service. I hope you can help.
- clegs7 years agoNew member | Level 2
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
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