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AHaw's avatar
AHaw
Explorer | Level 4
2 years ago

Access to shared folders

I have lost the ability to join several folders that have been shared with me.  This does not affect all my shared folders.  I have not removed my access from the folders.  When I try to open the aff...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi AHaw, what exactly is reported in your plan tab at the moment, in regards to your account's quota?

 

Can you send us a few screenshots showing the error message, and the size of the folder you have issues with?

AHaw's avatar
AHaw
Explorer | Level 4
2 years ago

I'm not sure why, but after opening and closing a couple of the folders that I could get into I can now get in to all of them again.  When I started I had 165.56MB of 2GB.  I tried to open a folder that said it was 214MB and got the error (screenshot below) then I opened one folder that said it was 2GB in size without an error (it said I was using 1.85GB of 2 GB), closed it again (went back to 165.56MB) then tried opening one of the problem folders and found that it was working again.  At no time did it warn me any of the folders I was trying to open were too big for the space I had available.  Not sure why it stopped working or why it started again but it's working and I'm keeping my fingers crossed!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to see that everything is working again AHaw!

     

    Please keep an eye out, and let us know if this happens again. Thanks!

    • AHaw's avatar
      AHaw
      Explorer | Level 4
      2 years ago

      Thanks!  Will do!

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