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Forum Discussion

Adobe's avatar
Adobe
Helpful | Level 5
2 years ago

Potentially GBs of files lost: Dropbox not syncing fully

Hey,    I have syncing issue where DB is constantly in syncing mode. Per community advice, I unliked my account and reinstalled DB. Connected everything. It reindexed all files and synced, took n...
Desktop
Mac
Sync
  • Adobe's avatar
    Adobe
    2 years ago

     

    Old files are stored in [mac user]/Library/CloudStorage/Dropbox [2023-10-28- 10/32pm]/ [my folders and files] as a backup.

     

    All my files (new/old) seem to be now located at CloudStorage / Dropbox / [my folders and files]

     

    Update: DB is no longer stuck in syncing.

    Is it safe to remove the dated folder in CloudStorage directory? Very confused.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Adobe - sorry to hear about this.

 

Could you clarify if the app is 'up to date' or still syncing your files by any chance?  

 

If it is up to date and indeed, you should be safe to delete the time-stamped backup. 

 

Let us know of any updates!

Adobe's avatar
Adobe
Helpful | Level 5
2 years ago

Yes, syncing is all is up to date!

I will delete the dated folder in the cloudstorage directory.

Thank you

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