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Forum Discussion

blloyd's avatar
blloyd
New member | Level 2
3 years ago

Photoshop won't Save for Web unless Dropbox Desktop & Documents backup disabled

This issue affects Adobe Photoshop and the Dropbox backup features on Mac Big Sur. When the Desktop and Documents are selected as Personal backup folders, it seems to mess up the Adobe permissions, ...
Computer Backup
Desktop
Dropbox Backup
Sync
Third Party Integrations
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi blloyd, thanks for providing these details!

We appreciate your feedback on this matter.

This info could help other users on the forum if they experience similar issues in future.
  • ihouseu's avatar
    ihouseu
    Explorer | Level 3
    3 years ago

    I've managed to fix this. Here's the steps:

     

    Disable Dropbox Backup temporally in settings.

    Close Dropbox.

    Find Dropbox in Applications, right click, go to Get Info.

    Add Read/Write access to Administrators & Everyone. Save.

    Open Dropbox.

    Enable Backups again.

     

    Open photoshop and hey presto Export for Web is working and Dropbox Backups are enabled. 

    • casperholm's avatar
      casperholm
      New member | Level 2
      2 years ago

      Sorry ihouseu

       

      Didn't work for me on M1 Ventura PS 2023 😞

    • acantwell's avatar
      acantwell
      Explorer | Level 3
      2 years ago

      Excellent, thanks; it worked for me. iMac 2017 Intel, OS 13.2.1 

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