You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Photos failing to upload. Error:Dropbox doesn't have the permission to read the files
I am trying to clear some space on my phone so I have been uploading photos onto dropbox. I had no problems at first, but all of a sudden I can only upload 1 photo successfully, if I try to upload mo...
Hey there Buyoung - sorry to hear about this.
Could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
On iOS:
- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”Please note: If you do not see the gear icon on this main page, first click on the icon on the bottom right of the app that says “Account”, “Personal” or your Dropbox Business name. You should see the gear icon on this account page.
On Android:
- Tap the menu icon in the upper-left corner of the screen
- Select "Settings"
- Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
If you still get the same error, please send me a screenshot so I can investigate further.
Thanks in advance and happy Monday!
This happens to me also, many times, Very annoying. Tried clearing the cache and rebooting, did not help.
These are the screenshots.
Walter
Dropbox Staff
Dropbox StaffHi TalSeg7 - happy 2020!
I'm sorry to hear you're having issues with uploading your photos on our mobile app; let's find the culprit now!
To cover all bases at this point, I'll need you to try doing this over cellular data with your wifi closed and vice versa. Do you get the same results?
On a side note, can you find the photos that were not uploaded and try to manually upload them via the (+) button within our mobile app? What happens then?
Keep me posted on your findings please!
Hi Walter
Thank you for your prompt reply.
I think that I found the cause of the problem.
I tried to open the photo with the + button in the App and did not find the actual photo. I think that this may be a specific android/google/phone problem. I think that the file the dropbox tried to upload was some temporary file which the google Photos app created when I edited the photo in it. The problem does not happen all the time when editing photos in the Photos App, only sometimes.
My phone is Xiaomi A2 which runs Android1.
I can not be sure that this is the actual problem, so I would be happy if you could find a way to fix this issue.
Thank you
