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Forum Discussion

Heather11's avatar
Heather11
Helpful | Level 6
2 years ago

Photo Library not reachable on MacOS after Dropbox sync

I recently synced dropbox for MacOS and now my Photos Library is no longer working. I preferred Dropbox over iCloud for a few reasons, but using the Photos Library on my MacBook is essential for me. ...
desktop
Mac
sync
Heather11's avatar
Heather11
Helpful | Level 6

Hi Jay - thanks for your response. How do I move Photos Library to a local folder on my machine? Perhaps this question is better posed to Apple support?

 

Can you clarify - in order to restore Photos Library to its previous functionality, it seems I would have to uninstall Dropbox - is that the only solution you are aware of?

 

Thanks again!  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Is the Photos library missing entirely, or is the app itself saying that it can't be stored where it is, and needs to be moved? This thread might have information helpful to you.

  • Heather11's avatar
    Heather11
    Helpful | Level 6
    2 years ago

    Hi Jay,

     

    Photos Library is still there, but it is not working properly - it is no longer syncing with my iPhone. The Photos Library icon has a grey cloud with a line through it. When I click on the Photos Library icon, it says: 

    "The library could not be opened. Photos Library 2.photoslibrary  is in Dropbox, and needs to be moved to a folder on your Mac to open".  I don't understand how to move it a folder on my Mac to open it. 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, Heather11, but have you reached out to Apple's support, to see if they can give you further info?

      • Heather11's avatar
        Heather11
        Helpful | Level 6
        2 years ago

        Hi Hannah - thanks for the question! Yes, I have reached out to Apple Support. They say since it's an issue with Dropbox/a third party app, they cannot solve the problem. They did give me some options to try and I still need to run those: 1) Turning off the Dropbox app and then trying to re-load Photos Library, 2) Delete the old Photos Library and create a new one 3) Uninstall Dropbox and use iCloud. 

         

        Has anyone with a MacBook running Ventura tried any of these options yet? 

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