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Forum Discussion
Our folders take a long time to sync. Stating 8 users, and not 4 that the team has.
There are four of us in the office, each having folders to sync to DropBox, we have been having to wait an extremely long time for them to sync. I checked on my PC today and it said 8 users were syncing, showing each user's name AND the TEAM! Eight not Four... WHY? I've never seen that before, does the system really think 8 users are syncing? Please help... I have no idea what is going on!
- Jay
Dropbox Staff
Hi msdesigning, thanks for bringing this to our attention.
Could you clarify what you mean by seeing the number of users trying to sync files?
Any other info or screenshots would be helpful!
I'm not at the office now, but it showed each employee's name PLUS the XXX TEAM name (each person's name was under that also - for a total of 8 trying to sync!
- Jay
When you get a chance to get a screenshot, since I'm not sure where you're seeing this information, please reply to this message with what you're seeing in order to look into this.
- Walter
Hey msdesigning - have you tried rebooting your computers and internet router(s) since you first noticed this?
Also, does adjusting your bandwidth settings via the app's preferences improve matters at all?
I tried rebooting, the internet router will be next, and I'll check bandwidth! Thank you.
- Walter
No worries msdesigning - just keep us posted with any updates!
