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mcv's avatar
mcv
Explorer | Level 4
8 years ago

OS X Dropbox won't accept 2 factor verification code

Somehow Dropbox on my Mac lost access to my account, so my files aren't syncing anymore. Possibly because I upgraded to a new version of OS X (I'm now on Sierra). Dropbox is still installed, howeve...
Sync
  • Jane's avatar
    Jane
    6 years ago
    Hey there (WHY3), are you seeing the same error message the OP had mentioned? I’m merely asking, as this thread was originally created in 2017, so the issue at hand could be slightly different on your end. 
     
    If you can’t setup your account as expected, I’d suspect that something could be blocking our application from running as it should. I’d appreciate it if you could try the following for me: 
     
    Spoiler
    • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
    • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
    • Reinstall the Dropbox desktop application following these steps:
    • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
    I hope that this is-even slightly- helpful to you & please do let me know here if I've misunderstood your inquiry in any way. Thanks again for reaching out to us on our Forum! 
mcv's avatar
mcv
Explorer | Level 4

No, the codes arrive immediately on my phone. There's no significant delay. I immediately tried them in the Dropbox Set Up.

I think I got a different error when I tried to reuse the same code twice, which is probably what happens when a code expires.

I don't think I ever used any backup codes.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey mcv, 
 
Thanks for getting back in touch with this additional information, much appreciated! 
 
Hmmm… This seems rather strange… Because this is an account-specific issue, it seems like the matter should be investigated by a specialized team member, who’d be able to access your account details. So that we have a look and assist, please log a ticket with our team giving us any details surrounding the case that would help us determine the cause and let me know a ticket ID once you have done so, so that I follow-up on your request on my end. 
 
Any screenshots exhibiting the behavior would be extremely useful. Thank you in advance for your cooperation!
 
Warm regards, 
JaneA 
  • mcv's avatar
    mcv
    Explorer | Level 4
    8 years ago

    Thanks. My ticket id is #6199842.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey mcv, 

      Thanks for your cooperation, much appreciated! 
       
      I’ve located the support ticket and I’ve made sure that a team member has been assigned to the case. At your convenience, could you check your inbox for our latest message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? I will make sure that your comments are properly transferred there, so that you troubleshoot from the point you have left here. 
       
      Hope this gets resolved soon! 
       
      Warm regards, 
      JaneA
      • WHY3's avatar
        WHY3
        New member | Level 2
        6 years ago

        Hi there, I'm experiencing exactly the same problem.  

        I'm trying to set up my dropbox desktop on my mac.  I've tried the verifying code on web browser (Safari and Chrome) but not the desktop version on my Mac.

        Please help.  Many thanks.

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