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duanstokes's avatar
duanstokes
Explorer | Level 3
8 years ago

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    8 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey parker1,  
 
I hope you’re doing well today, thanks for posting on the Dropbox Community on your syncing-related issue  & welcome aboard! 
 
As you’ve mentioned that you’ve already emailed our team on this matter, I’d like to ask you a ticket ID to reference. I’d appreciate it if you included it in your next post here, so as to make sure to review the case internally. 
 
Secondly, based on your description, I gather that you’ve already run some tests on the behavior on your end. Because you’ve mentioned that you’re experiencing a latency while syncing your files to your account online (while using Smart sync?), could you include some more details or your findings while researching here, so that I see if I can reproduce on my end? 
 
 - benniii: Hey there, are you experiencing an issue enabling Smart Sync on your System Preferences? As our top-level team technicians are currently investigating the root causes of this issue, have you been able to get in touch through our Official Support Channel by any chance? 
 
Thanks in advance for your cooperation & I'm looking forward to hearing back from you! 
ibizwu's avatar
ibizwu
Explorer | Level 4
7 years ago

Jane,

 

I too have contacted the official support but the support person knew nothing of this issue and asked me to try various things such as installing. I eventually gave up because she really couldn't help and seem to understand the issue which is why i turned to the forum. 

 

My ticket info is: Ticket #7562661

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