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Forum Discussion
Os X 10.13 High Sierra & Smart Sync
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync. We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
And a quick screenshot here of what's going on. When we enter the users email and hit connect, we get the prompt to open System Preferences to enable Smart Sync. But when we do, we see nothing to enable. High Sierra 10.13.2. Dropbox client 41.4.80. Please Advise:
Ross_S
Dropbox Staff
Dropbox StaffHi monaronyc and others,
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
I hope to be in touch with an update shortly.
Many thanks for highlighting.
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
I hope to be in touch with an update shortly.
Many thanks for highlighting.
YES! We know about the VNC problem. Found that out the HARD WAY! But yes, problem is when the app asks you to enable in System Preferences, and nothing is there to enable. Per Screenshot:
I am experiencing the same issues with high sierra and smart sync. In fact, syncing in general is extremely slow and inefficient. We are paying over £60 per month for Dropbox as a team and finding the level of support totally unhelpful. We reported issues in Dec 2017 and we are still waiting for a solution...
- and it's not while connected to any remote service such as VNC.
Hello, I'm experiencing the same problem. High Sierra 10.13.3 and Dropbox 42.4.50 won't allow me to enable smart sync. My Dropbox for Business account has over 25TB of data. I CAN'T sync that much data and Selective Sync is way too cumbersome with this much info.
We need a fix for this now.
- Jane
It honeslty seems like Dropbox either does not realize there is an issue or does not know how to fix it. If you're developers are working on it you should just let folks know they are actively working it and provide frequent updates. I have a ticket open and they seem to ask the same questions and do the same steps to troubleshoot. It's very frustrating. I've never really had issues with Dropbox before until now.
- Ross_S
Sorry it's taken me so long to get back.
We should now have resolved the issue where, when some opt into Smart Sync, you proceed to grant Accessability but can't proceed. Is anyone still hitting this on macOS 10.13+ ?
Many thanks!
- Ross_S
majomabaja we'll reach out to you right now!
Has anyone managed to get a working solution to this? We have the same issue on Multiple Mac's with High Sierra. Dropbox seem to have no clue on the issue and even with support tickets logged the response we are recieving is at SNAILS pace.
Terrible support thus far.
Ticket Ref: 7683435 - and to be honest I'm tired of your support team promising me they have a fix then asking for screen recording and screenshots when the issue is exactly as per screenshots showin on page two of this thread. EXACTLY THE SAME.
