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Forum Discussion
Os X 10.13 High Sierra & Smart Sync
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync. We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
And a quick screenshot here of what's going on. When we enter the users email and hit connect, we get the prompt to open System Preferences to enable Smart Sync. But when we do, we see nothing to enable. High Sierra 10.13.2. Dropbox client 41.4.80. Please Advise:
Ross_S
Dropbox Staff
Dropbox StaffHi monaronyc and others,
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
I hope to be in touch with an update shortly.
Many thanks for highlighting.
The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.
I hope to be in touch with an update shortly.
Many thanks for highlighting.
It has been 3 weeks and no solution?
I am experiencing the same issues with high sierra and smart sync. In fact, syncing in general is extremely slow and inefficient. We are paying over £60 per month for Dropbox as a team and finding the level of support totally unhelpful. We reported issues in Dec 2017 and we are still waiting for a solution...
same persistent problem here...
- Jane-
Jane,
I too have contacted the official support but the support person knew nothing of this issue and asked me to try various things such as installing. I eventually gave up because she really couldn't help and seem to understand the issue which is why i turned to the forum.
My ticket info is: Ticket #7562661
We too are seeing the same exact problems. We are now in High Sierra 10.13.3 using Dropbox app v43.4.50. Problems still persist with Smart Sync and sycronization. I believe there are screenshots to this discussion you can reference.
- Is this happening while using VNC to remote into the machines or is it also happening when sitting at the keyboard?
In my case I was using VNC with all of the machines. - It's as soon as you install it. Even on a freshly built machine.
- and it's not while connected to any remote service such as VNC.
YES! We know about the VNC problem. Found that out the HARD WAY! But yes, problem is when the app asks you to enable in System Preferences, and nothing is there to enable. Per Screenshot:
