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duanstokes's avatar
duanstokes
Explorer | Level 3
8 years ago

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    8 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Perfect, so glad to hear that this was sorted Brian B.39 & I appreciate your follow-up here! I’m sure it will be of great assistance to other users experiencing the same behavior in the future, as it can be used as a point of reference.  
 
Happy syncing & a lovely rest of the day ahead; of course, let us know if you have any inquiries in the future & we’ll do the best to follow-up & work with you. Happy Friday! :relieved:
John W.'s avatar
John W.
New member | Level 2
8 years ago

I'm sorry Jane - it doesn't seem like a good solution to this issue to have to boot into Safe Mode in order to install this.

 

Does support have a better method now?  Is there a beta with a fix for this we could try?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Hi John,

    Note that this was Apple's reply to fix an issue with OSx (i.e. Gatekeeper).

    You can always try installing newer versions but if you are getting install errors as per this thread I'd suggest doing what Apple themselves recommend.

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