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Os X 10.13 High Sierra & Smart Sync
There's a lot of posts about possible issues with OS X High Sierra and Smart Sync. We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
ALL OF OUR HIGH SIERRA FOLKS ARE SEEING THE SAME PROBLEM! Did anyone find a fix for this? We currently have Dropbox 40.4.46 in High Sierra 10.13.1. PLEASE ADVISE.
I have also opened an issue with Apple on this. I had considered simply opening a terminal and running the command to force add Dropbox to the Gatekeeper exception list, however I was cautioned against this by Apple support:
spctl --add ~/Applications/Dropbox.app
While I was chatting with Apple support, they told me that running that command could have "unintended consequesnces"
Apple Support through Chat Excerpt:
"The terminal codes might o cause a denial of service for background apps which run on your Mac. In order to serve you better would it be fine if I schedule you call back from our Mac enterprise team so they could help you for more advance troubleshooting regarding this issue?"
I have a call scheduled with them later today and will update this post with any new information.
Apple recommended something I should have thought of... Safe mode.
I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):
sudo spctl --master-disable
I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.
The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.
Issue seems resolved.
- Hi Brian, thanks for the response! I think Gatekeeper is already disabled for us by default. I'd have to reconfirm. otherwise I'll try that string.
- Jane
Dropbox Staff
I'm sorry Jane - it doesn't seem like a good solution to this issue to have to boot into Safe Mode in order to install this.
Does support have a better method now? Is there a beta with a fix for this we could try?
- Mark
Super User II
Hi John,
Note that this was Apple's reply to fix an issue with OSx (i.e. Gatekeeper).
You can always try installing newer versions but if you are getting install errors as per this thread I'd suggest doing what Apple themselves recommend. - Thanks. And yes, disabling Gatekeeper was required for me.
