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duanstokes's avatar
duanstokes
Explorer | Level 3
8 years ago

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    8 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
Brian B.39's avatar
Brian B.39
Helpful | Level 7

Cannot enable Smart SyncThis is after disabling Gatekeeper

Brian B.39's avatar
Brian B.39
Helpful | Level 7
8 years ago

Dropbox is synced but Smart Sync is not enabled.

Last post on this until help desk comes up with a solution.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey Brian B.39, sorry to hear about the frustration caused, I’d like to follow-up on your request & assist you in any way I can. 
     
    Is there a ticket ID to reference? Please let me know your ticket# here , so as to look it up internally & make sure to put your request to the attention of a colleague as soon as possible. Thanks!
    • Brian B.39's avatar
      Brian B.39
      Helpful | Level 7
      8 years ago

      Thank you Jane, it is ticket #7316964

       

  • monaronyc's avatar
    monaronyc
    Helpful | Level 5
    8 years ago

    ALL OF OUR HIGH SIERRA FOLKS ARE SEEING THE SAME PROBLEM! Did anyone find a fix for this? We currently have Dropbox 40.4.46 in High Sierra 10.13.1. PLEASE ADVISE.

    • Brian B.39's avatar
      Brian B.39
      Helpful | Level 7
      8 years ago

      I have also opened an issue with Apple on this. I had considered simply opening a terminal and running the command to force add Dropbox to the Gatekeeper exception list, however I was cautioned against this by Apple support: 

      spctl --add ~/Applications/Dropbox.app

       

      While I was chatting with Apple support, they told me that running that command could have "unintended consequesnces" 

       

      Apple Support through Chat Excerpt:

      "The terminal codes might o cause a denial of service for background apps which run on your Mac. In order to serve you better would it be fine if I schedule you call back from our Mac enterprise team so they could help you for more advance troubleshooting regarding this issue?"

       

      I have a call scheduled with them later today and will update this post with any new information.

      • Brian B.39's avatar
        Brian B.39
        Helpful | Level 7
        8 years ago

        Apple recommended something I should have thought of... Safe mode.

         

        I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

        sudo spctl --master-disable

        I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

        The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

         

        Issue seems resolved.

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