You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ShazamJr's avatar
ShazamJr
Explorer | Level 3
11 months ago

One of my folders doesn't have a syncing icon

All my other folders in my document have check marks next to them accept one. Also, dropbox doesn't really seem to be syncing since when I go to the site and it says a file hasn't been modified in three years when I know that that's not true.

Desktop
Sync
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey ShazamJr! Let’s check a few things first. 

     

    Can you clarify what’s your computer’s OS version? 

     

    How about your Dropbox desktop app? What’s the app version and syncing status you see? 

     

    Finally, feel free to send me a screenshot of the folder you mention, and I’ll take a look. 

     

    Keep me posted for more updates.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!