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Forum Discussion

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
2 years ago

Not all iPhone photos are syncing in Camera Uploads

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?
Mobile
sync
upload
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey MeeshLSU, sorry to hear about this.

 

You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. 

 

If you notice this happening in the future, don't hesitate to let us know so that we can look further into this. 

 

Thanks!

 

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
2 years ago

That would take several hours to pick out what went through and what did not. Plus the naming convention is off, and the timestamps are wrong marked today rather than when they were created.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi MeeshLSU, are there any differences with the older photos and videos? Are they Live Photos on your device?

    • MeeshLSU's avatar
      MeeshLSU
      Explorer | Level 4
      2 years ago

      It's a mix: live (heic), jpg, and mp4.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, if certain images aren't being uploaded automatically, then you'd need to search for them and manually upload them via the Dropbox mobile app onto your account.

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