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Forum Discussion

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
2 years ago

Not all iPhone photos are syncing in Camera Uploads

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?
Mobile
sync
upload
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey MeeshLSU, sorry to hear about this.

 

You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. 

 

If you notice this happening in the future, don't hesitate to let us know so that we can look further into this. 

 

Thanks!

 

  • MeeshLSU's avatar
    MeeshLSU
    Explorer | Level 4
    2 years ago

    That would take several hours to pick out what went through and what did not. Plus the naming convention is off, and the timestamps are wrong marked today rather than when they were created.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi MeeshLSU, are there any differences with the older photos and videos? Are they Live Photos on your device?

      • MeeshLSU's avatar
        MeeshLSU
        Explorer | Level 4
        2 years ago

        It's a mix: live (heic), jpg, and mp4.

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