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webspin's avatar
webspin
Explorer | Level 4
11 months ago

Nagging Icon about files that have issues syncing.

Hi,   Not long ago I started getting a red alert icon overlaying the Dropbox icon.  When I click it it says "Couldn't sync files".  If I click "View now", it drops me at my laptop's desktop.  T...
Desktop
Error Messages
Sync
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey there webspin, thanks for posting here today! 

 

As a first step, can you clarify your OS, please? 

 

If you open your Dropbox folder locally, do you see any files/folder with the blue syncing icons maybe? That should give you an indication as to which files are in the process of syncing. 

 

As for your question: if you have some invalid characters that prevent your content from syncing locally, the best idea is to locate them online, and rename them. 

 

If you could also send me a screenshot of the red alert icon, I'd more than appreciate that. 

 

Keep me posted, and we'll take it from there!

  • webspin's avatar
    webspin
    Explorer | Level 4
    10 months ago

    Thanks, Megan.  It resolved itself.  🙂

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