You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ellenms's avatar
ellenms
Explorer | Level 3
3 months ago

My files aren't syncing from my Mac to my iPhone, why?

My dropbox on iphone is not synching the latest file from my Mac.  I deleted the dropbox app and reinstalled it and it did not fix the situation

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi ellenms, thanks for bringing this to our attention.

     

    Are the files synced from the Mac appearing on the Dropbox site?

     

    Are you certain that you're signing into the same Dropbox account as that in the Dropbox desktop application?

     

    This will help me to assist further!

    • ellenms's avatar
      ellenms
      Explorer | Level 3

      Yes- the file is appearing in the Dropbox site on my Mac, but not on the dropbox app on my iphone

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Do you see it if you log into your account from a web browser on your iPhone ellenms?

         

        Could you try renaming it on the website and let us know if it shows up in the mobile app? 

  • ellenms's avatar
    ellenms
    Explorer | Level 3
    I renamed the file (on the Mac) but the old document keeps showing up instead of the new one. I turned off my phone e and turned it on again- but to no avail
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Can you clear the app's cache and let us know if this persists ellenms?

       

      1. Open the Dropbox iOS app.
      2. Tap the account icon (person) in the bottom right.
      3. Tap the gear icon in the top right.
      4. Scroll down and tap Clear cache.
      5. Tap Clear cache again.

      Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!