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Forum Discussion
My eSignature requests are failing to send
Hi
I prepped an eSignature request, sent it, got the green message to say it had sent. Nothing came through to signers.
Went back to the dashboard and it is there, but when I click on th...
Hi @hannah, thanks for reaching out.
The issue is on Dropbox sign - free plan
The issue is on Dropbox sign - free plan
Hannah
Dropbox Staff
Dropbox StaffThanks, EbbiKoko!
Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?
- That's great @hannah it worked.
Is there something I can do if this happens again instead of loading up a new browser- as I tried to clear the cache data and it still didn't work.
Thanks again!- Nancy
Hi EbbiKoko! Hope it’s OK to jump in.
Something else to try, if this happens again, is to check your browser for any pending updates and also, restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
