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Forum Discussion

EbbiKoko's avatar
EbbiKoko
Helpful | Level 5
10 months ago

My eSignature requests are failing to send

Hi   I prepped an eSignature request, sent it, got the green message to say it had sent.  Nothing came through to signers.   Went back to the dashboard and it is there, but when I click on th...
Dropbox Sign
Error Messages
  • Hannah's avatar
    Hannah
    10 months ago

    Thanks, EbbiKoko!

     

    Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey EbbiKoko, thanks for reaching out to the Dropbox Community.

 

Are you trying to send these requests through Dropbox or while signed in to a Dropbox Sign account?

 

If it's through Dropbox, what kind of plan are you currently on?

 

Let me know and we'll go from there.

EbbiKoko's avatar
EbbiKoko
Helpful | Level 5
10 months ago
Hi @hannah, thanks for reaching out.

The issue is on Dropbox sign - free plan

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks, EbbiKoko!

     

    Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

    • EbbiKoko's avatar
      EbbiKoko
      Helpful | Level 5
      10 months ago
      That's great @hannah it worked.

      Is there something I can do if this happens again instead of loading up a new browser- as I tried to clear the cache data and it still didn't work.

      Thanks again!
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi EbbiKoko! Hope it’s OK to jump in. 

         

        Something else to try, if this happens again, is to check your browser for any pending updates and also, restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

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