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Forum Discussion
My Dropbox wasn't syncing - are all my files gone?
My account was closed in mid sept. I had 2TB and not 5GB. I thought my local dropbox on my computer was synced but it appears it was not (only 80gb was). I wonder now if all my files are gone in dropbox? Can I reinstate for just one month? Really unfortunate.
I have been trying to find a contact for dropbox support but it seems I need to pay for it.
- Rich
Super User II
Was the account deleted, or did you just stop the subscription? If the account was deleted, there's no way to recover the account or what was in it.
If all you did was cancel the subscription, then you should still be able to sign in to the account to see if your files are there. Dropbox does delete files when you're over quota, but it takes months before that happens.
Upgrading back to a paid account wouldn't help recover files that are already gone.
