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Forum Discussion

mimymu's avatar
mimymu
New member | Level 2
7 years ago

My Dropbox icon has a red notification on it. What should I do?

I still have a red check mark on icon for a few days now. It can't still be syncing!
Desktop
FAQ
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey mimymu, I’d happily send you some tips to help you clarify the possible causes of this message! 
     
    As an initial point of reference, you may have a look at this resource, though, depending on your plan & available storage, you may have received this notification because your account is above your storage quota. (To see if this is causing the sync issue, click the Dropbox icon in your system tray or menu bar, click the :gear: icon, click Preferences, then click Account.)
     
    If that was the case, you may have to remove files from your Dropbox account, upgrade to Dropbox Plus or Professional or send referrals, in order to bump up your space. 
     
    Alternatively, in case you were a team member previously, you may have to consult with your team admin in case your plan was downgraded. If you're on a Dropbox Business team, ask your admin to check the team's account status in the Admin Console. 
     
    I hope that my post sheds some light on the behavior, though I’m always here in case you have any additiona questions. Until then, I’m wishing you a wonderful rest of your day! 
JackBristow's avatar
JackBristow
New member | Level 2

Hi, I have the same issue however I have space on my hardrive and within my dropbox plan. I am part of a shared team Dropbox and they have access to all folders.  My account hasn't been downgroaded. I have tried unlinking the dropbox account, uninstalling dropbox, restarting etc.

I think the problem started when updating the operating system to Mojave. 

Any suggestions? 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey JackBristow, thanks for checking out the pointers posted on our resources! 
 
Following-up from your findings, I’d like to see if you’re getting any diagnostic messages along the way that could lead us towards the best next steps.
 
If it’s not too much trouble for you, could you include a screenshot (redacting personal info) for me detailing me your sync status if possible? Also, can you clarify if you're seeing this intermittently or constantly after the update to Mojave?
 
Once I have a look at this, I’ll try to focus on that a bit closer. Thanks in advance!
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Great news JackBristow & thanks for sharing! I was quite hesitant to ask you to run an Advanced re-installation, however I was happy to hear that removing the registry entries has done the trick for you; you've done some amazing troubleshooting on this! 
       
      As usual, please feel free to ping us back here again if you have any Dropbox-related questions & we’d be delighted to work with you again. Take care until then! 
      • RW2568's avatar
        RW2568
        New member | Level 2
        5 years ago

        I have a similar situation, I have a 1 in the middle of the red box

        contacted support, talked to Peggy, but she was clearly distracted like maybe she was dealing with multiple clients or something. Overworked support staff trying to reduce the back log of clients contacting them?

        this was not annoying to me until I started communicating with the support staff

        I would rather deal with a wait and get the full attention of the support staff

        my dropbox is not full, there is nothing in the notifications that I could find

        perhaps if the red box had a follow up, like you click on the dropbox and there was a red box icon that you could click on and follow to a notice, like a flag that said, "follow me to the reason you have this notice" ... nah, to easy

         

         

         

         

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