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Forum Discussion

mimymu's avatar
mimymu
New member | Level 2
7 years ago

My Dropbox icon has a red notification on it. What should I do?

I still have a red check mark on icon for a few days now. It can't still be syncing!
Desktop
FAQ
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey mimymu, I’d happily send you some tips to help you clarify the possible causes of this message! 
     
    As an initial point of reference, you may have a look at this resource, though, depending on your plan & available storage, you may have received this notification because your account is above your storage quota. (To see if this is causing the sync issue, click the Dropbox icon in your system tray or menu bar, click the :gear: icon, click Preferences, then click Account.)
     
    If that was the case, you may have to remove files from your Dropbox account, upgrade to Dropbox Plus or Professional or send referrals, in order to bump up your space. 
     
    Alternatively, in case you were a team member previously, you may have to consult with your team admin in case your plan was downgraded. If you're on a Dropbox Business team, ask your admin to check the team's account status in the Admin Console. 
     
    I hope that my post sheds some light on the behavior, though I’m always here in case you have any additiona questions. Until then, I’m wishing you a wonderful rest of your day! 
FernandoSertao's avatar
FernandoSertao
New member | Level 2
7 years ago

Suposte you must to click on de red notification, and will be shown a list of tasks or informations about your dropbox status, as limit of space becoming soon, ou upgrading. 

Don't worry, it will work normaly. Just attempt to the tips and click on the texts to be guided trough the soluction. 

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