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Forum Discussion

Carlo C.6's avatar
Carlo C.6
Explorer | Level 4
9 months ago

My Dropbox folder isn't updating automatically for a week now - how to fix it?

Since about a week the dropbox folder of my pc doesn't update automatically. How to repair it?
Desktop
Sync
  • Mark's avatar
    Mark
    9 months ago

    If the icon is inactive its almost certainly crashed, or, isnt running. 

     

    Try a restart of the device and possibly a reinstall: www.dropbox.com/downloading

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi there Carlo C.6 - sorry to hear about your syncing issue.

 

Could you please let me know your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?

 

Let me know what you find and we'll take it from there. 

  • Carlo C.6's avatar
    Carlo C.6
    Explorer | Level 4
    9 months ago

    OS: Windows 10 Home.

    The dropbox icon is inactive.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      9 months ago

      If the icon is inactive its almost certainly crashed, or, isnt running. 

       

      Try a restart of the device and possibly a reinstall: www.dropbox.com/downloading

      • Carlo C.6's avatar
        Carlo C.6
        Explorer | Level 4
        9 months ago

        Thank you Mark. The problem has occurred a couple of times in the past months; I have reinstalled dropbox but not thought to restart the pc!

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