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Forum Discussion

Carlo C.6's avatar
Carlo C.6
Explorer | Level 4
10 months ago

My Dropbox folder isn't updating automatically for a week now - how to fix it?

Since about a week the dropbox folder of my pc doesn't update automatically. How to repair it?

desktop
sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi there Carlo C.6 - sorry to hear about your syncing issue.

     

    Could you please let me know your device's exact OS version and the version and status of the Dropbox desktop app as shown in your system tray?

     

    Let me know what you find and we'll take it from there. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago

        If the icon is inactive its almost certainly crashed, or, isnt running. 

         

        Try a restart of the device and possibly a reinstall: www.dropbox.com/downloading

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