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nonarecording's avatar
nonarecording
Explorer | Level 4
6 years ago

My desktop app keeps checking for changes

hey , i have dropbox unlimited with my team group , i suffer from "Checking for Changes" issues from last week . i have lacie 12tb thunderbolt and 5mbs uplod internet , the dropbox team folder inside the lacie, i add files and i can see only "Checking for Changes" everytime. i try to let it work for 3 days but still the same messege. i tried to unlik and link again , and also change the folder location , but still the same . i also delete everything in my folder online , and try, but still the same, also i delete everything from the folder in my dropbox folder , see that everything is sync , and it was ok , then i put folder by folder and keep eye that its still ok and complegte sync, until i put the 15th foler ( 700mb) and stuck in "Checking for Changes". im really dont know what to do .

Desktop
Sync
  • Jay's avatar
    Jay
    6 years ago
    Could you check that there are no symlinks on the account? You can do this by checking out step 7 in this article. These tend to slow the performance and syncing overall, leading to situations like this.
     
    Aside from that, try the other steps in that article to see if there are other possibilities causing the app to not work as it should.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi there, could you check if you’re running the beta version of the Dropbox desktop app? You can check this by hovering over the Dropbox icon in the system tray or menu bar. The latest stable version is 68.4.102, and the beta is 69.3.106.
     
    To install our latest stable version, uncheck the box next to "Early releases" here. Then re-download the app . 
     
    It will need to re-index the files, again so bear with it for a short time for this duration.
     
    Afterwards, let me know how it goes!
    • nonarecording's avatar
      nonarecording
      Explorer | Level 4
      6 years ago

      thank you . i did it , but still 4 hours with the same "Checking for Changes" my folder is 22 gb 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Could you check that there are no symlinks on the account? You can do this by checking out step 7 in this article. These tend to slow the performance and syncing overall, leading to situations like this.
         
        Aside from that, try the other steps in that article to see if there are other possibilities causing the app to not work as it should.

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