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Forum Discussion
Multiple issues controlling sync on Mac OS using File Provider
Hello,
I'm currently having multiple issues controlling file sync since switching to the File Provider system on Mac. I'm running Dropbox 186.4.6207 on Mac OS Ventura 13.6.
I don't get ...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here, otto-maddox!
When you see that the context menu options are missing from your Dropbox files/folders, is your Dropbox app running and up to date, or is syncing paused?
As per your second point, if a file/folder is available offline, then you should be able to open it even when your Dropbox app’s syncing is paused, as it’s basically downloaded on your computer. Do you remember what the syncing icon next to it was initially? Was it something else besides the green checkmark shown here, when you had to download it again on your device?
Let me know, and we’ll take it from there.
Hi Nancy,
I'll take the second paragraph first: It had the green checkmark, but when it seemed to need to be downloaded again it was the Mac OS loading wheel, not the Dropbox icon, so it seemed like it was about something to do with File Provider?
For the first one, it seems it comes and goes, but it often is missing even while Dropbox syncing is enabled.
Also, do you have any information about why the "Do not sync" option is unavailable?
T
- Walter
Hey otto-maddox - sorry to jump in here, but are you aware of the expected changes with the File Provider version of the Dropbox desktop app?
As for the missing "Do not sync" option, are you referring to the option to ignore files or something else?
While we're at it, note that a newer version of the app got out yesterday, so you might want to update it from this page directly.
