You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mafiamarco's avatar
mafiamarco
Helpful | Level 5
2 years ago

MacOS Capture Folder not showing files

I have two MacOS computers signed into the same dropbox account. Macbook1  stores captures in the Capture folder. Macbook2 does not, but its captures are saved to https://capture.dropbox.com/. I want...
Desktop
Dropbox Capture
  • mafiamarco's avatar
    mafiamarco
    2 years ago

    Uninstall ( with AppZapper) and updated to latest version fixed the issue. It would be really great to know where to find or generate logs and also have control over the Capture Folder So I could separate these out for multiple computers

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey mafiamarco, sorry to hear you're having issues with this.

 

Can you please let us know if you've installed the Capture desktop app on both of your computer and if so,  send us a screenshot of their status as shown in your menu bar?

 

This would help us assist further. 

  • mafiamarco's avatar
    mafiamarco
    Helpful | Level 5
    2 years ago

    Yes I have.

     

    Mac1

     

    Computer 2

     

     

    The screen captures of Mac2 are not showing in capture folder but are in the app.

    • mafiamarco's avatar
      mafiamarco
      Helpful | Level 5
      2 years ago

      Uninstall ( with AppZapper) and updated to latest version fixed the issue. It would be really great to know where to find or generate logs and also have control over the Capture Folder So I could separate these out for multiple computers

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!