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Linux Dropbox: fatal python exception
Hi everybody, I am new to linux, taking over responsibilty due to a colleague leaving and im very lost. Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading....
Hi everyone,
On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:
sudo apt-get install libatomic1
On other systems, equivalent commands could be used.
Hope this helps. :wink:
PS: On Fedora usable command is:
sudo dnf install libatomic
Fiona
Dropbox Staff
Dropbox StaffHey Ross Capatex! Thanks for joining.
We have a lot of Linux users in Community. I am not one of them, but I can help! :laughing: I will need a screenshot of the error reported to do so.
Also, please let me know the version of Dropbox you have installed there.
Looking forward to seeing the error!
Hi Fiona,
Thank you so much for replying! :)
I have attached a screenhot as you asked. I'm not sure how to check which version of dropbox it is?
Thanks.
Ross
same here:
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/builder/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7919, in main
File "dropbox/client/main.pyc", line 7843, in main_startup
File "dropbox/client/main.pyc", line 942, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)- Same problem here
Dropbox 85.4.155 on ubuntu 16.04.6 lts
Following this thread with attention as dropbox is a business critical component for us
Please solve this asap
Thankyousame here
nux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/wrapt._wrappers.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/bitnami/.dropbox-dist/dropbox-lnx.x86_64-102.4.431/PyQt5.QtWidgets.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 255, in <module>
File "dropbox/foundation/navigation_service/factory.pyc", line 22, in <module>
File "dropbox/foundation/navigation_service/navigation_service_impl.pyc", line 57, in <module>
File "dropbox/foundation/html_views/electron/manager_factory.pyc", line 14, in <module>
File "dropbox/foundation/html_views/local/common/manager.pyc", line 33, in <module>
File "dropbox/client/features/model_registry.pyc", line 13, in <module>
File "dropbox/client/features/generated_models.pyc", line 289, in <module>
File "dropbox/client/features/previews/view_anchor.pyc", line 106, in <module>
File "<_bootstrap_overrides>", line 153, in load_module
ImportError: libglapi.so.0: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 255, in <module>\n', ' File "dropbox/foundation/navigation_service/factory.pyc", line 22, in <module>\n', ' File "dropbox/foundation/navigation_service/navigation_service_impl.pyc", line 57, in <module>\n', ' File "dropbox/foundation/html_views/electron/manager_factory.pyc", line 14, in <module>\n', ' File "dropbox/foundation/html_views/local/common/manager.pyc", line 33, in <module>\n', ' File "dropbox/client/features/model_registry.pyc", line 13, in <module>\n', ' File "dropbox/client/features/generated_models.pyc", line 289, in <module>\n', ' File "dropbox/client/features/previews/view_anchor.pyc", line 106, in <module>\n', ' File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libglapi.so.0: cannot open shared object file: No such file or directory\n'] (error 3)The Dropbox daemon is not installed!
Run "dropbox start -i" to install the daemon
bitnami@ip-172-31-47-141:~$ sudo apt-get install libatomic1
Reading package lists... Done
Building dependency tree
Reading state information... Done
libatomic1 is already the newest version (8.3.0-6).
libatomic1 set to manually installed.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
bitnami@ip-172-31-47-141:~$
This is the installation log in an ubuntu xenial:
Downloading Dropbox v85.4.155... ######################################################################## 100.0% Installing new version... Dropbox updated to v85.4.155 Starting dropboxd (85.4.155)... dropbox: locating interpreter !! dropbox: failed to create log file (Permission denied)! dropbox: initializing dropbox: initializing python 3.7.2 dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox' dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155' dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so' Traceback (most recent call last): File "dropbox/client/main.pyc", line 8, in <module> File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module> File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module> File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module> File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module> File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module> File "dropbox/client/configuration/manager.pyc", line 45, in <module> File "dropbox/client/configuration/utils.pyc", line 18, in <module> File "dropbox/client/autorestart.pyc", line 33, in <module> File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module> File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module> File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module> File "dropbox/foundation/context/__init__.pyc", line 14, in <module> File "apex/__init__.pyc", line 6, in <module> File "<_bootstrap_overrides>", line 153, in load_module ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory !! dropbox: fatal python exception: ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 8, in <module>\n', ' File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', ' File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', ' File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', ' File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', ' File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', ' File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', ' File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', ' File "dropbox/client/autorestart.pyc", line 33, in <module>\n', ' File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', ' File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', ' File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', ' File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', ' File "apex/__init__.pyc", line 6, in <module>\n', ' File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3) Checking for latest Dropbox version... Latest : 85.4.155 Installed: 85.4.155 Dropbox is up-to-date Starting dropboxd (85.4.155)... dropbox: locating interpreter !! dropbox: failed to create log file (Permission denied)! dropbox: initializing dropbox: initializing python 3.7.2 dropbox: setting program path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/dropbox' dropbox: setting home path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155' dropbox: setting python path '/opt/dropbox/dropbox-lnx.x86_64-85.4.155:/opt/dropbox/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so' dropbox: load fq extension '/opt/dropbox/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so' Traceback (most recent call last): File "dropbox/client/main.pyc", line 8, in <module> File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module> File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module> File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module> File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module> File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module> File "dropbox/client/configuration/manager.pyc", line 45, in <module> File "dropbox/client/configuration/utils.pyc", line 18, in <module> File "dropbox/client/autorestart.pyc", line 33, in <module> File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module> File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module> File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module> File "dropbox/foundation/context/__init__.pyc", line 14, in <module> File "apex/__init__.pyc", line 6, in <module> File "<_bootstrap_overrides>", line 153, in load_module ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory !! dropbox: fatal python exception: ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 8, in <module>\n', ' File "dropbox/client/features/catalina_migration/catalina_migration_controller.pyc", line 19, in <module>\n', ' File "dropbox/client/features/catalina_migration/catalina_account_context.pyc", line 13, in <module>\n', ' File "dropbox/client/features/catalina_migration/alert_dialog.pyc", line 10, in <module>\n', ' File "dropbox/client/features/file_locking/base_file_locking_alert.pyc", line 13, in <module>\n', ' File "dropbox/client/features/legacy_ui_launcher.pyc", line 21, in <module>\n', ' File "dropbox/client/configuration/manager.pyc", line 45, in <module>\n', ' File "dropbox/client/configuration/utils.pyc", line 18, in <module>\n', ' File "dropbox/client/autorestart.pyc", line 33, in <module>\n', ' File "dropbox/foundation/html_views/common/__init__.pyc", line 9, in <module>\n', ' File "dropbox/foundation/html_views/common/content_metadata.pyc", line 18, in <module>\n', ' File "dropbox/foundation/html_views/common/interface.pyc", line 18, in <module>\n', ' File "dropbox/foundation/context/__init__.pyc", line 14, in <module>\n', ' File "apex/__init__.pyc", line 6, in <module>\n', ' File "<_bootstrap_overrides>", line 153, in load_module\n', 'ImportError: libdropbox_apex.so: cannot open shared object file: No such file or directory\n'] (error 3)
Hi laurocesar,
Your issue is something completely different. Did you solve it? There could be two reasons - permission mistake or broken installation (for some reason). You can try fix some possible permission problems using following commands:
sudo chown -R "$USER" ~/.dropbox* chmod -R u+rw ~/.dropbox*
If nothing changes, try full daemon and settings "reset" using:
rm -rf ~/.dropbox* dropbox start -i
Hope this helps to you too. :wink:
