You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jlgarnier's avatar
jlgarnier
Explorer | Level 3
5 years ago

Joplin can't synchronize due to false positive

Dear Community,   I'm using Joplin application in replacement of Evernote. Joplin allows synchronization target selection and I chose Dropbox to host my notes. Unfortunately, Joplin complains abo...
Error Messages
Sync
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi jlgarnier; welcome to our Community!

 

I'll be happy to have a look into this for you; I'll just need some additional information first.

 

Could you share a screenshot or two of the errors you mentioned and elaborate on how they relate to Dropbox so I can get a better understanding of the matter at hand? 

 

Thanks! 

jlgarnier's avatar
jlgarnier
Explorer | Level 3
5 years ago

Thanks Walter! Here's a bit of context:

- Using Joplin (https://joplinapp.org/) to store notes and web pages.

- Selected "Sync to Dropbox" in Joplin: the app created its own folder \Applications\Joplin to store notes as .md files

- Synchronized 2 laptops + 1 smartphone t the folder

- All went well for a time, no issue when creating/updating on one terminal and syncing to another

- Some weeks agon Joplin started to complain about fetchBlob errors with some files.

- Searched for the files (all the files): couldn't find any of these!

 

Here's a screenshot (in French) of the app debug report:

Joplin ghost files error

Hope this helps!

 

Thanks in advance for any help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the screenshot jlgarnier!

     

    Have you by any chance contacted the developers of Joplin to ask about this directly?

     

    In the meantime, Greg-DB; do you have anything to add here perhaps? 

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      That 'restricted_content' error indicates that the file has been flagged as restricted (e.g., for malware, DMCA, etc.). If you believe that the file has been incorrectly flagged, you can contact support to ask them to review it:

      https://www.dropbox.com/support

      • jlgarnier's avatar
        jlgarnier
        Explorer | Level 3
        5 years ago

        Hi Greg,

         

        Being myself an old dev (ok, offboard since ages ;-)), I fully understand the error message. What strikes me is just that... these files do not seem to live anywhere, to simply exist! No files in my local Dropbox folder, on any terminal, no files in my cloud Dropbox folder, no files anywhere! Why does Dropbox report these errors on ghost files? And more: how can I investigate further into this case?

         

        Thanks in advance for any help!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!