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Forum Discussion
iPhone 8 4k 60fps video not uploading
I recently upgraded to an iPhone 8 and enabled the 4k 60fps video option, which by default saves all video files using the HEVC file format. I am aware there are some compatability issues with this f...
- Right, since you’re still getting an error message for video uploads, we’d recommend that you email us at https://www.dropbox.com/support/email/dropbox_app/submit so we can check this out here.
Let me know when you’ve done so!
Jay
Dropbox Staff
Dropbox StaffHey there, since 4K videos are generally massive in size, are you using WiFi for them to upload to the Dropbox servers via the iPhone?
Also, are you using the automatic camera uploads or manually uploading the videos into the Dropbox app?
Also, are you using the automatic camera uploads or manually uploading the videos into the Dropbox app?
I have tested with very short videos and longer ones. The issue does not seem to be related to file size.
I am trying to upload via Camera Upload, but it gives an error like the file is corrupted. I am able to manually upload the videos, which is my current workaround.
All of the above tested on WiFi only.
I am trying to upload via Camera Upload, but it gives an error like the file is corrupted. I am able to manually upload the videos, which is my current workaround.
All of the above tested on WiFi only.
- JayInteresting… Do the automatic video uploads work fine when they’re not in 4K mode?
- OK, I’ve just done a load more tests and from why I can tell it doesn’t matter what resolution or frame rate I choose, video uploads just aren’t working for me.
I did also try removing and reinstalling the Dropbox app, still no joy. I might try deleting everything from my camera roll and see if I still get the corruption error, then work up one by one from there to see if I can narrow it down some more.
Any other ideas?- JayThis is what I was thinking, that there might be a more basic issue at hand. If all video uploads aren’t working, then we need to start from there.
Try first removing the videos from the Camera Roll. You can always manually upload them to Dropbox using the app, or simply use the desktop camera upload for the same behavior.
https://www.dropbox.com/help/photos-videos/camera-uploads-overview
I’m assuming that photo uploads are working fine, however if even photos aren’t working, and all videos were removed, there could be a corrupted image causing the problem.
If photos are fine, try with a basic short video to see if it uploads. Keep me posted!
