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MariaRATX's avatar
MariaRATX
New member | Level 2
3 months ago

I tried to move some folders back to Dropbox and they got corrupted during the process.

I moved 2 subfolders from a shared dropbox folder to a folder on my desktop. Not long after, I moved them back to the dropbox shared folder and trashed the desktop folder. I did not turn off my lapto...
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  • MariaRATX's avatar
    MariaRATX
    3 months ago

    UPDATE! Problem solved via tech support which I found. My Dropbox expertise deficiency! I didn't know that if I deleted the folders from the desktop of my laptop . . . they also are deleted from Dropbox as well and so support led me to my trash in Dropbox and there were the dang folders! THANK GOD! So I hope someone else sees this and benefits from my pain. Thank you Nancy for initially responding to me here. Problem solved. Cheers all! 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey MariaRATX! Thanks for your post.

 

Can you clarify what you mean when saying you didn’t turn off your laptop, but closed it instead? Did you put it in sleep mode perhaps? 

 

Was your computer still in the process of moving those folders over to Dropbox when you did this? Can you send me a screenshot of how the subfolders appear now and of the message you keep getting? 

 

We’ll go from there.

  • MariaRATX's avatar
    MariaRATX
    New member | Level 2
    3 months ago

    Hi Nancy, Thanks for responding!  I mean that I did not shut my laptop down. I just closed the lid which puts it to sleep. I do think it's possible that those folders were still in the process of moving to dropbox when I did it. 1st snapshot is current appearance of folders. 2nd one is of the message I got when I clicked on them early this morn. 3rd one is of the current message I get when I click on them.

     

     

     

     

     

     

    • MariaRATX's avatar
      MariaRATX
      New member | Level 2
      3 months ago

      UPDATE! Problem solved via tech support which I found. My Dropbox expertise deficiency! I didn't know that if I deleted the folders from the desktop of my laptop . . . they also are deleted from Dropbox as well and so support led me to my trash in Dropbox and there were the dang folders! THANK GOD! So I hope someone else sees this and benefits from my pain. Thank you Nancy for initially responding to me here. Problem solved. Cheers all! 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi MariaRATX, thanks for the info, I'd recommend contacting the support team for them to assist further on this matter.

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