\n
\nCan you try uninstalling and then re-installing the app? That won't affect any of your files, of course.
\n
\nAfter you do, try to connect the external once again. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":4,"postTime":"2021-08-12T11:28:40.926-07:00","lastPublishTime":"2021-08-12T11:28:40.926-07:00","metrics":{"__typename":"MessageMetrics","views":4638},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:538760/message:539048","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"653","rawBody":"Happy Thursday
\n
\nCan you try uninstalling and then re-installing the app? That won't affect any of your files, of course.
\n
\nAfter you do, try to connect the external once again. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:539048_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:539299":{"__typename":"ModerationData","id":"moderation_data:539299","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:539299":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1465881"},"id":"message:539299","revisionNum":1,"uid":539299,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:539048"},"conversation":{"__ref":"Conversation:conversation:538760"},"subject":"Re: I told Dropbox to not backup an external drive; now I've changed my mind","moderationData":{"__ref":"ModerationData:moderation_data:539299"},"body":"Hello!
I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.
Thanks!","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-08-14T06:55:24.225-07:00","lastPublishTime":"2021-08-14T06:55:24.225-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4652},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:538760/message:539299","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"463","rawBody":"Hello!
I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.
Thanks!","kudosSumWeight":2,"repliesCount":3,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:539299_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:538841":{"__typename":"ModerationData","id":"moderation_data:538841","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:538840":{"__typename":"ModerationData","id":"moderation_data:538840","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:538840":{"__typename":"ForumReplyMessage","id":"message:538840","revisionNum":1,"uid":538840,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:538760"},"subject":"Re: I told Dropbox to not backup an external drive; now I've changed my mind","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:538840"},"body":"
Hi!
Thanks for the reply. No, that didn't work.
My external drive is a Samsung T5, formatted as Mac OS Extended (journaled) which I understand is the same as HFS+ which meets the required formatting.
I have opened the Dropbox app (it's always running on my computer but I quit it and reopened it just to be sure) and then connected the drive. No dialog box asking to back it up appeared. 😞
I have also made sure that I have not checked \"Hide all setup notifications when new external drives are plugged in.\"
Thanks for any other ideas you might be able to offer!
","body@stringLength":"730","rawBody":"Hi!
Thanks for the reply. No, that didn't work.
My external drive is a Samsung T5, formatted as Mac OS Extended (journaled) which I understand is the same as HFS+ which meets the required formatting.
I have opened the Dropbox app (it's always running on my computer but I quit it and reopened it just to be sure) and then connected the drive. No dialog box asking to back it up appeared. 😞
I have also made sure that I have not checked \"Hide all setup notifications when new external drives are plugged in.\"
Thanks for any other ideas you might be able to offer!
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sixstringbuzz!Correct - I am on the latest 11.5 operating system and made sure my Dropbox app is the latest as well! (v128.4.2870)
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