You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
FResco1945
26 days agoHelpful | Level 6
I see duplicate images in a shared folder.
Greetings, I'll explain the problem briefly: I shared a folder containing images with a person, everything is fine, the folder is regularly viewed on the smartphone however, every thumbnail is dupl...
- 26 days ago
Image helps, thank you!
Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate.
Mark
Super User II
Where are they duplicated FResco1945 ?
FResco1945
26 days agoHelpful | Level 6
I'll try to be as clear as possible:
it is a folder where there are only images, a catalog of images that I shared with a person who has an Android smartphone;
this person can see the folder with all the images well but in Photo mode every thumbnail of the images is duplicated and I don't know how to fix it.
I hope I have explained this problem well, I will also add a screenshot of the smartphone in question to help you understand the situation:
This is very annoying and I don't understand why:
First of all, thanks for answering me and for your time, I really appreciate it...
- FResco194526 days agoHelpful | Level 6
This is the link for the image:
https://i.ibb.co/zQ9q7nr/Screeshot.jpg- Mark26 days agoSuper User II
Image helps, thank you!
Basically that means they have those images saved twice on their device - once in your shared folder and once somewhere else. Dropbox doesn't differentiate between that so it will show everything up on the Photos tab even if its duplicate or triplicate.
- FResco194526 days agoHelpful | Level 6
Thanks Mark
You were very kind in making me understand where the problem originates and why.
Now it's up to me to identify where physically (typically on the smartphone) the copy of the folder is and delete it.
I hope to succeed in this endeavor and definitively put things right.
I am completely satisfied with your precious collaboration, I have marked the problem as "solved" and if I encounter further difficulties I will try to contact you again, leveraging your patience...👋
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!