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Forum Discussion
Algorithm
7 months agoExplorer | Level 4
I see an error on the desktop app that some files can't be synced due to being used by another app
Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. W...
Algorithm
Explorer | Level 4
Hello @Nancy i'm fine thank you !
I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.
Here picture of the error message
Algorithm
7 months agoExplorer | Level 4
Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems
- Nancy7 months agoDropbox Staff
Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?
- Algorithm7 months agoExplorer | Level 4
Yes it's looks like it, once I save file on my third party app but not close it enought fast sync is stuck
- Algorithm7 months agoExplorer | Level 4
For example here I created a new project on my third party app, Dropbox see file is used by this app, once I close it message disapear and it display first message on first picture I showed you.
here the new picture when file is really opened in the third app
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