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Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. W...
Desktop
Error Messages
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Algorithm! Hope you’re well. 

 

First off, can you clarify the OS version of your computer(s)?

 

I’d also like a full screenshot of the error you’re getting on your end. 

 

Are there any other third party apps accessing your files? 

 

Let me know, and we can take a look.

  • Algorithm's avatar
    Algorithm
    Explorer | Level 4
    5 months ago

    Hello @Nancy i'm fine thank you !

     

    I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.

     

    Here picture of the error message

    • Algorithm's avatar
      Algorithm
      Explorer | Level 4
      5 months ago

      Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?

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