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Forum Discussion
drum_stu
7 years agoNew member | Level 2
I have a handle leak from Dropbox?
My laptop is extremely slow and my webroot analyzer says I have a handle leak coming from Dropbox. How do I fix this?
- 7 years ago
Hi Jay,
Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area.
Again, thanks for replying.
Stuart
Jay
7 years agoDropbox Staff
Hi there, could you forward more information about this matter?
If the CPU usage of the Dropbox desktop application is high, try checking out this article to see if any of the options apply.
Let me know how it goes.
- drum_stu7 years agoNew member | Level 2
Hi Jay,
Thanks for replying. I saw this article but fixed the issue myself. The laptop is my wife's and the Dropbox folder was located in an obscure area on the computer. I copied it and moved it to the Program files (x86) folder, rebooted and everything is working nomally as before. It looks like there was an update two days ago. Why the folder was where it was I couldn't say. But there was nothing in the Program files area.
Again, thanks for replying.
Stuart
- Jay7 years agoDropbox StaffOkay, I’m glad to hear that it seems to be working for you now!Have a great weekend!
- Mike V.66 years agoHelpful | Level 5
I have the same problem. I tried to load the error message but keep getting a "unexpected error has occurred."
I have a SSD C: drive and a mechanical D: drive. My Dropbox folder is on the D: drive. The Dropbox.exe in on C: in program X86.
Not sure what to look for in terms of systems.
- Jay6 years agoDropbox Staff
Hi Mike V.6, could you try an advanced reinstall of the app if the steps in the previous article didn’t help.
- Mike V.66 years agoHelpful | Level 5
Before I start a reinstall I'd like to make sure I have a problem. The only indication of an issue was Webroot saying I have a "possible" handle leak. I looked at task manager and Dropbox does not seem to be using a lot of CPU. Where else can I look to see why Webroot thinks I might have a possible leak?
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