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Forum Discussion
I did uninstall and reinstall and now I see the new Dropbox and Dropbox (old) and no storage space,
I did a uninstall and a reinstall as some shared files were not going into Dropbox. When I did the reinstall it looks like it is syncing absolutely everything on my computer. I also have a file called Dropbox (old) which I thought would be removed. In the new Dropbox file, I have folders but nothing is in them. I don't know how to resolve this . I cannot find the tabs that the instructions on the website are eluding to. Please help.
- Walter
Dropbox Staff
Hey Quiksylver, sorry to hear you're having issues with this.
Can you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?
Where is the Dropbox folder located as per your Sync tab under the app's preferences?
Also, do you any syncing icons in either of your Dropbox folders at the moment?
Let us know what you find and we'll take it from there.
I hope this information is what you requested. I have also included a copy of what was placed in the dropbox when I did the re-install. I question the Epson 'stuff' as to the reason it is in Dropbox. There are many more files (for the lack of a better word) that should never been placed in Dropbox.
Thank you as I have located the information with the links that you have provided.
Quiksylver
- Walter
Did you enabled the Dropbox Backup feature at some point perhaps Quiksylver?
What's your account's plan tab showing in regards to your quota at the moment?
Did you check your Dropbox folder's content for any syncing icons by the way?
