Right now, I'm working with a Client who uses Dropbox for her excel spreadsheets and I've never been a fan. She requires me to make changes in the Excel file she has in her Dropbox and I am doing just that. But whenever I make a change or she makes a change in the sheet, we both can't see each other's changes and that is VERY BIG issue as we are working with real time customers and we have to contact as soon as they're on the sheet. Now, we have lost over 20 customers because of this issue and She still doesn't want to switch to any other tool (Like Google Sheet).
If someone has a way to fix this. please help me out.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
I think when you’re editing the file it’s copied / downloaded to the local pc as a .tmp file and when saved uploaded back to the shared folder hence you both are making you own versions overwriting each other … Normally on a shared local user/ drive the file when editing becomes a read only preventing a second person editing… guessing Dropbox work differently hopefully that makes sense
About Create, upload, and share
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Right now, I'm working with a Client who uses Dropbox for her excel spreadsheets and I've never been a fan. She requires me to make changes in the Excel file she has in her Dropbox and I am doing just that. But whenever I make a change or she makes a change in the sheet, we both can't see each other's changes and that is VERY BIG issue as we are working with real time customers and we have to contact as soon as they're on the sheet. Now, we have lost over 20 customers because of this issue and She still doesn't want to switch to any other tool (Like Google Sheet).
\n
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If someone has a way to fix this. please help me out.
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Right now, I'm working with a Client who uses Dropbox for her excel spreadsheets and I've never been a fan. She requires me to make changes in the Excel file she has in her Dropbox and I am doing just that. But whenever I make a change or she makes a change in the sheet, we both can't see each other's changes and that is VERY BIG issue as we are working with real time customers and we have to contact as soon as they're on the sheet. Now, we have lost over 20 customers because of this issue and She still doesn't want to switch to any other tool (Like Google Sheet).
\n
\n
If someone has a way to fix this. please help me out.
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You need Office 365 and Onedrive/Sharepoint….. I know you said she doesn’t want to change but Dropbox isn’t the problem or the solution.
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I suggested her the same thing. But the client is not willing to listen.
Do you know what could be causing this?
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I think when you’re editing the file it’s copied / downloaded to the local pc as a .tmp file and when saved uploaded back to the shared folder hence you both are making you own versions overwriting each other … Normally on a shared local user/ drive the file when editing becomes a read only preventing a second person editing… guessing Dropbox work differently hopefully that makes sense
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That's the thing, were not editing it locally. We're both using the Web Version and we both edit the file at different times.
\n
\n
It sounds like you each have your own copy of the file. How was the file shared with you? Was it via a Shared Link and you saved it to your Dropbox, or did they invite you to join a shared folder?
\n
\n
If it's the former, then you accessed a view/download-only link and saved a separate copy of the file to your account. In this case, neither of you will ever see the other's updates because you're each editing a different file.
\n
\n
If they invite you to a shared folder, the folder will be added to your account and any changes either of you make in the folder will be synced. Additionally, if you both open the same Excel file from a shared folder on the Dropbox website, you'll both be able to edit the file in real time.
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