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New member | Level 2

2 years ago

How can share folders to a non-team member without adding them to my team?

How can I share a folder with an individual without them being added as a member to our organizations Dropbox account? I want to be able to share a folder without them being added to our team as we would then have to pay for eavh folder shared.

FAQ

Shared Folders

6 Replies

Jay
Dropbox Staff
2 years ago
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Hi yfranco, thanks for messaging the Community!

You can share folders by following these steps.

You might need to amend your team's sharing settings to allow non-team members to add shared folders.

If you have any further queries, feel free to message back.
- HypotheticalJason
  Explorer | Level 3
  11 months ago
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  It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?
  - Rich
    Super User II
    11 months ago
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    HypotheticalJason wrote:
    
    It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?
    
    Perhaps if you explained the issue you're having someone might be able to provide assistance.
    
    And remember, if you're trying to share outside of your Business team and you're unable to do so, the team admin may have that ability disabled for the team. If you're the team admin, you can modify these settings.
- asfsfsgweffsd
  Helpful | Level 5
  2 months ago
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  Hi Jay, I have the same request as the original post. Your link on how to share folders doesn't seem to elaborate on how to do so without triggering the requirement to add the sharee as a paid team member. If it's not possible, it would be good to get that clarified.
  - Rich
    Super User II
    2 months ago
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    asfsfsgweffsd wrote:
    Your link on how to share folders doesn't seem to elaborate on how to do so without triggering the requirement to add the sharee as a paid team member.
    
    That's because the simple act of sharing a folder doesn't add the person as a paid team member. The person would need to be invited as a team member for that to happen.
    
    If you're not able to invite an external user to a shared folder that's in a Team account, then the team admin might have that ability disabled in the team's sharing settings.
asfsfsgweffsd
Helpful | Level 5
2 months ago
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Thanks Rich. Dropbox support just helped me work this out. I shared the folder as normal, but apparently the way Dropbox formats emails to the recipients (or some part of the "accepting the share" process) encourages the recipient to click "join this team" (or something similar). So I end up getting an email saying "XYZ wants to join your team"; and when I go to the admin console, it says "invite pending review; you need one additional licence". It's very misleading, making me think I need to add a new licence so that the sharee can view the shared folder.
I've had this with other clients whom I send public links to (rather than try to share a folder with); I end up getting emails saying they want to join my team. So Dropbox Support brought my attention to the feature that lets you turn it off:
Open this page:
https://www.dropbox.com/team/admin/settings/membership_approval.
Turn off the ''Coworkers can ask to join your team'' option.
Halleluiah!

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How can share folders to a non-team member without adding them to my team?","moderationData":{"__ref":"ModerationData:moderation_data:746939"},"body":"

Hi yfranco, thanks for messaging the Community!

You can share folders by following these steps.

You might need to amend your team's sharing settings to allow non-team members to add shared folders.

If you have any further queries, feel free to message back.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2024-01-24T11:59:28.106-08:00","lastPublishTime":"2024-01-24T11:59:28.106-08:00","metrics":{"__typename":"MessageMetrics","views":580},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:746929/message:746939","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc3MTE1NCw3NzExNTQ","node":{"__ref":"ForumReplyMessage:message:771154"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc3MTE1NCw4MjA5NTg","node":{"__ref":"ForumReplyMessage:message:820958"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"843","rawBody":"

Hi , thanks for messaging the Community!

You can share folders by following these steps.

You might need to amend your team's sharing settings to allow non-team members to add shared folders.

If you have any further queries, feel free to message back.

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It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?

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It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:771154_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:771157":{"__typename":"ModerationData","id":"moderation_data:771157","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:771157":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1850"},"id":"message:771157","revisionNum":1,"uid":771157,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:771154"},"conversation":{"__ref":"Conversation:conversation:746929"},"subject":"Re: How can share folders to a non-team member without adding them to my team?","moderationData":{"__ref":"ModerationData:moderation_data:771157"},"body":"

HypotheticalJason wrote:
\n
It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?
\n

Perhaps if you explained the issue you're having someone might be able to provide assistance.

And remember, if you're trying to share outside of your Business team and you're unable to do so, the team admin may have that ability disabled for the team. If you're the team admin, you can modify these settings.

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wrote:
\n
It is absolutely bonkers how difficult it is to do this. I'm a PhD and I can't decipher those instructions. Isn't this Dropbox's core function? When and WHY did this become so hard?
\n

Perhaps if you explained the issue you're having someone might be able to provide assistance.

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Hi Jay, I have the same request as the original post. Your link on how to share folders doesn't seem to elaborate on how to do so without triggering the requirement to add the sharee as a paid team member. If it's not possible, it would be good to get that clarified.

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asfsfsgweffsd wrote:\n
Your link on how to share folders doesn't seem to elaborate on how to do so without triggering the requirement to add the sharee as a paid team member.
\n

That's because the simple act of sharing a folder doesn't add the person as a paid team member. The person would need to be invited as a team member for that to happen.

If you're not able to invite an external user to a shared folder that's in a Team account, then the team admin might have that ability disabled in the team's sharing settings.

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asfsfsgweffsd wrote:\n
Your link on how to share folders doesn't seem to elaborate on how to do so without triggering the requirement to add the sharee as a paid team member.
\n

That's because the simple act of sharing a folder doesn't add the person as a paid team member. The person would need to be invited as a team member for that to happen.

If you're not able to invite an external user to a shared folder that's in a Team account, then the team admin might have that ability disabled in the team's sharing settings.

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Thanks Rich. Dropbox support just helped me work this out. I shared the folder as normal, but apparently the way Dropbox formats emails to the recipients (or some part of the \"accepting the share\" process) encourages the recipient to click \"join this team\" (or something similar). So I end up getting an email saying \"XYZ wants to join your team\"; and when I go to the admin console, it says \"invite pending review; you need one additional licence\". It's very misleading, making me think I need to add a new licence so that the sharee can view the shared folder.

I've had this with other clients whom I send public links to (rather than try to share a folder with); I end up getting emails saying they want to join my team. So Dropbox Support brought my attention to the feature that lets you turn it off:

Open this page:
https://www.dropbox.com/team/admin/settings/membership_approval.
Turn off the ''Coworkers can ask to join your team'' option.

Halleluiah!

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Open this page:
https://www.dropbox.com/team/admin/settings/membership_approval.
Turn off the ''Coworkers can ask to join your team'' option.

Halleluiah!

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