Hi there, when you’re sharing a folder with users, they need to use a Dropbox account to access it and edit/view files.
Do these users already have a Dropbox account, or do they need to create one?
If you’ve invited their email, and they already have an account under that email, they’ll be able to instantly access it by logging into the Dropbox site and clicking on the notification bell at the top, or the sharing tab to add it to their account (assuming they have the quota for it)
As Rich said, they need to click the link, though when sending a shared folder invite, it appears as a blue button in the email (when sent from Dropbox). Is that what they’re seeing?
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