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HR Team's avatar
HR Team
New member | Level 2
12 months ago

Getting a warning triangle when sending out documents for signature on Dropbox Sign

Hi,    When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up.  ...
Sue Ottawa's avatar
Sue Ottawa
New member | Level 1
27 days ago
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Hi Walter I did try that no luck. I reached out to support them and the problem was resolved quickly (within a day). There is a limit in the number of signers, I guess per day since it worked the first time I sent it out though unsure about that. I had 11 signers. They said the raised the limit on my account. I then set it up again and it worked ok.

Great response time from support. An error message stating the issue would have been great (rather than just "error" and the triangle with exclamation mark). I could then have waited till the next day (if limit is daily) or broken it up (if limit is per document).

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Please see attached screenshot to see what message shows up.  ...","body@stringLength":"937","rawBody":"

Hi, 

\n

 

\n

When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up.  We have tried sending documents to multiple different email accounts but none are working. Please could you assist us on solving this issue?

\n

\n

 

\n

 

","kudosSumWeight":0,"postTime":"2024-04-30T07:06:28.602-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Sign","text":"Dropbox Sign","time":"2022-12-19T03:34:48.975-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:767208_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":737},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi, 

\n

 

\n

When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up.  We have tried sending documents to multiple different email accounts but none are working. Please could you assist us on solving this issue?

\n

\n

 

\n

 

"},"Conversation:conversation:767208":{"__typename":"Conversation","id":"conversation:767208","solved":false,"topic":{"__ref":"ForumTopicMessage:message:767208"},"lastPostingActivityTime":"2025-03-13T03:52:34.387-07:00","lastPostTime":"2025-03-13T03:52:34.387-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:767208":{"__typename":"ModerationData","id":"moderation_data:767208","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2","title":"HRTeam_0-1714485895382.png","associationType":"BODY","width":43,"height":118,"altText":null},"Revision:revision:767208_2":{"__typename":"Revision","id":"revision:767208_2","lastEditTime":"2024-04-30T09:33:04.157-07:00"},"ForumReplyMessage:message:826329":{"__typename":"ForumReplyMessage","id":"message:826329","conversation":{"__ref":"Conversation:conversation:767208"},"author":{"__ref":"User:user:1906730"},"revisionNum":1,"uid":826329,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Getting a warning triangle when sending out documents for signature on Dropbox Sign","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826329"},"parent":{"__ref":"ForumTopicMessage:message:767208"},"body":"

Hi Walter I did try that no luck. I reached out to support them and the problem was resolved quickly (within a day). There is a limit in the number of signers, I guess per day since it worked the first time I sent it out though unsure about that. I had 11 signers. They said the raised the limit on my account. I then set it up again and it worked ok.

Great response time from support. An error message stating the issue would have been great (rather than just \"error\" and the triangle with exclamation mark). I could then have waited till the next day (if limit is daily) or broken it up (if limit is per document).

","body@stringLength":"629","rawBody":"

Hi Walter I did try that no luck. I reached out to support them and the problem was resolved quickly (within a day). There is a limit in the number of signers, I guess per day since it worked the first time I sent it out though unsure about that. I had 11 signers. They said the raised the limit on my account. I then set it up again and it worked ok.

Great response time from support. An error message stating the issue would have been great (rather than just \"error\" and the triangle with exclamation mark). I could then have waited till the next day (if limit is daily) or broken it up (if limit is per document).

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