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New member | Level 2

12 months ago

Getting a warning triangle when sending out documents for signature on Dropbox Sign

Hi, When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up. ...

Dropbox Sign

Error Messages

Sue Ottawa

New member | Level 1

28 days ago

I have the same issue, did anyone find out how to resolve it?

Walter

Dropbox Staff

28 days ago

Hi Sue Ottawa, have you tried using a different browser since you first encountered this issue? If you have and the problem persists, please provide us with a screenshot.

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Please see attached screenshot to see what message shows up. ...","body@stringLength":"937","rawBody":"

Hi,

When we attempt to issue out documents for signature, we receive a triangle error message and documents are not being sent. Please see attached screenshot to see what message shows up. We have tried sending documents to multiple different email accounts but none are working. Please could you assist us on solving this issue?

","kudosSumWeight":0,"postTime":"2024-04-30T07:06:28.602-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Sign","text":"Dropbox Sign","time":"2022-12-19T03:34:48.975-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:767208_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":739},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:767208":{"__typename":"Conversation","id":"conversation:767208","solved":false,"topic":{"__ref":"ForumTopicMessage:message:767208"},"lastPostingActivityTime":"2025-03-13T03:52:34.387-07:00","lastPostTime":"2025-03-13T03:52:34.387-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:767208":{"__typename":"ModerationData","id":"moderation_data:767208","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NjcyMDgtNDU4MDVpQ0ZBMzMwNDZEQzYyRDFEMQ?revision=2","title":"HRTeam_0-1714485895382.png","associationType":"BODY","width":43,"height":118,"altText":null},"Revision:revision:767208_2":{"__typename":"Revision","id":"revision:767208_2","lastEditTime":"2024-04-30T09:33:04.157-07:00"},"ForumReplyMessage:message:826187":{"__typename":"ForumReplyMessage","id":"message:826187","conversation":{"__ref":"Conversation:conversation:767208"},"author":{"__ref":"User:user:364291"},"revisionNum":2,"uid":826187,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Getting a warning triangle when sending out documents for signature on Dropbox Sign","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826187"},"parent":{"__ref":"ForumReplyMessage:message:826168"},"body":"

Hi Sue Ottawa, have you tried using a different browser since you first encountered this issue? If you have and the problem persists, please provide us with a screenshot.

","body@stringLength":"502","rawBody":"

Hi , have you tried using a different browser since you first encountered this issue? If you have and the problem persists, please provide us with a screenshot.

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I have the same issue, did anyone find out how to resolve it?

","body@stringLength":"68","rawBody":"

I have the same issue, did anyone find out how to resolve it?

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