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Forum Discussion

cmiarshvac's avatar
cmiarshvac
Helpful | Level 7
2 years ago

Folder shared with two users, syncs locally for one but not the other

I have an HR Team folder that has access limited to a "HR group".  Within the HR folder there is a "Payroll" folder that I share with two different payroll processors in the company.  For one of the ...
desktop
dropbox business
sync
  • Walter's avatar
    Walter
    2 years ago

    Hi there cmiarshvac - sorry to hear about your syncing issue.

     

    As there was a new version of the desktop app just yesterday, could you update the affected device to the latest version from this page and let us know if the issue persists?

     

    If it does, can you double check that it does't contain an incompatible character? 

cmiarshvac's avatar
cmiarshvac
Helpful | Level 7

Uninstalling the old Dropbox app then installing the new version fixed the issue.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Glad to hear it's sorted and thanks for keeping us in the loop too cmiarshvac 

 

See you around the Community and take care!

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