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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
I do not understand how in the world it is possible, but my computer's files that have been synced with dropbox only show 3 out of the 7 files I need access to, not including my person one for my account. It says that my files are up-to-date, synced, and there's nothing I can find to help it show up in the file explorer on my desktop. It shows up on the dropbox website but just plain isn't there for the file explorer. Select sync is turned off and the files are accessible to me.
I run Windows on an HP spectre laptop.
- Hannah
Dropbox Staff
Hey Shelbs, sorry to see you're having this issue.
Is it possible that the files you mention, have any of these characters in their names?
If so, can you remove the characters, to see if they sync?
No, they don't. They're also visible on my desktop and have been used for over two years on DropBox. They're literally missing on my new laptop.
