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MountainGram's avatar
MountainGram
Helpful | Level 5
7 months ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
Desktop
Sync
Windows
MountainGram's avatar
MountainGram
Helpful | Level 5

I cannot find them either on my device or on dropbox.com.  Two full days seems an awfully long time for a simple word document not to sync.

The last files I see on my surface and on dropbox.com are from May 2nd.

The dropbox icon on my system tray shows two files that I opened today as still syncing, but not the ones from May 5th.

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

HI MountainGram, does the file appear in the Dropbox folder on your laptop? Does it have a sync icon on it?

 

A screenshot showing this would help us greatly!

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    7 months ago

    Kind of hard to take a screenshot of something that's not there. The files in question aren't showing up aonywhere.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Could you get a screenshot of the files that are appearing on the computer then, since that's where they're not syncing from?

    • MountainGram's avatar
      MountainGram
      Helpful | Level 5
      7 months ago

      I don't know what you want a screenshot of. Sorry.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        "I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there."

         

        Where are those files, are they simply missing entirely from all your devices and the Dropbox site?

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