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MountainGram's avatar
MountainGram
Helpful | Level 5
8 months ago

Files not syncing from my Surface

I saved my most recent version of a manuscript on Monday, May 5th before going out of town. It is now May 8th, and the files are not showing up in my Dropbox account. The most recent version I'm seei...
Desktop
Sync
Windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
MountainGram wrote:

I save the originals to Dropbox via my PC; I'm trying to get them from my Surface, but they're not there.

Did they sync from your PC to Dropbox? Can you see them if you sign in to your account on Dropbox.com? Does the recent activity for the files appear on your Events page?

 

If not, the files likely didn't sync (or finish syncing) up to Dropbox. Make sure the Dropbox application on your computer is running and visible in the system tray (Windows) or menu bar (Mac).

  • MountainGram's avatar
    MountainGram
    Helpful | Level 5
    8 months ago

    I cannot find them either on my device or on dropbox.com.  Two full days seems an awfully long time for a simple word document not to sync.

    The last files I see on my surface and on dropbox.com are from May 2nd.

    The dropbox icon on my system tray shows two files that I opened today as still syncing, but not the ones from May 5th.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      HI MountainGram, does the file appear in the Dropbox folder on your laptop? Does it have a sync icon on it?

       

      A screenshot showing this would help us greatly!

      • MountainGram's avatar
        MountainGram
        Helpful | Level 5
        8 months ago

        Kind of hard to take a screenshot of something that's not there. The files in question aren't showing up aonywhere.

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