We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Rodger C.
2 years agoHelpful | Level 5
Files not sharing and not deleting, showing different content on sender and receiver
This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting ...
Jay
2 years agoDropbox Staff
Hi Rodger C., thanks for bringing this to our attention.
In order to understand exactly what is happening, could you describe the exact steps you're taking to share or upload these files?
This will help me to assist further!
- Rodger C.2 years agoHelpful | Level 5
Sure, same way as always, they're mp3 files of about 120-130 mB, I drag and drop. Usually I rename them once they're in there to keep them distinct from my originals. I did notice the upload hung up on 99% for a long time before it went up, that was the only unusual event. But the other party doesn't see it, he sees the one I loaded a week before and already deleted.
- Jay2 years agoDropbox Staff
When you drag and drop them, are they into a shared folder on the Dropbox site, or are you using a file request to upload to their account?
- Rodger C.2 years agoHelpful | Level 5
A shared Dropbox folder. The other party's account created the folder for my input, and we have been using it for about three years.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!