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Forum Discussion
Files not appearing on 2nd device
Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both device...
Walter
Dropbox Staff
Dropbox StaffHi MarkK01886, sorry to hear about your syncing issue.
Can you please let me know the desktop app's exact status as shown in the menu bar/system tray of both of your devices?
This will help me assist further.
Hi Walter. Thanks for replying. Both devices are signed in using the same email and the status says Dropbox 166.4.2920 up to date. I was hoping they wouldn't match and that was the issue but they match.
Thanks!
- Jay
Hi MarkK01886, what OSes are running on both devices?
Are these files in specific folders, or just randomly located on the account?
Do you have selective sync enabled on the new device by any chance?
Both devices are running Windows 11. The files are in specific folders, not to say the issue is only in a specific folder as it has happened in several folders. I don't have selective sync enabled.
I did notice today, while working on my mini pc at work, that there was a file in one folder referencing a sync issue with my laptop (at home). Not sure why that happened but I'm planning to save a file on this device (at my office) and see if I can see it from my laptop at home tonight.
