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Forum Discussion

tankbar's avatar
tankbar
Explorer | Level 3
9 months ago

File Sync to new PC - for offline availability

Hi there - I have had my PC replaced and setup Dropbox on my new one. The files are visible but I would like to sync them for offline use. Can you please advise how to go about that as I am unable to find solution details. Thank you.

  • nicoladonzelli's avatar
    nicoladonzelli
    Explorer | Level 3

    Hello, I have the same problem: after restoring my pc and reinstalling Dropbox many files are available only on-line. They appear with an X and the icon. Only if I open then once they will be storage locally.

    I already have read this guide: "access-files-offline" and my configuration appears to by correct. Plus, in Selective sync all the folders are checked as to be stored localy.

    But the problem still.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      Hi nicoladonzelli, thanks for bringing this to our attention.

       

      What version of the Dropbox desktop application and your OS are you running on your device?

       

      This will help me to assist further!

  • nicoladonzelli's avatar
    nicoladonzelli
    Explorer | Level 3

    Thank you for you message.

    Dropbox is 213.4.4597

    Windows is an up-to-date Win 10, cause my pc is can't receive the Win 11 upgrade (my CPU is not on their list yet)

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff

      What is the current status of the Dropbox desktop application when you click the icon in the system tray?

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